Multilingualizer Support

Below you will find answers to all of your Multilingualizer questions as well as videos covering various common customization options.

Please look for the answer to your question here before submitting a support request.

If you don’t yet have a copy of the Multilingualizer, you can buy it here – unlike all the other multilingual solutions (Bablic, Langify, Localize) there’s no subscription fee and no extra fees for extra languages or traffic.

For videos about the Multilingualizer, check out our Multilingualizer playlist.

How the Multilingualizer Works

You write the version of text you want in one language, then you write the second language variation and so on, for however many languages you wish. The Multilingualizer removes versions of your text at display time so your users only see the language they wish.

 

How to enter translations

Once you have installed Multilingualizer and set up your languages, simply start your translation block with …. (4 fullstops) then your first language text then separate that with .. (2 fullstops) then your 2nd language text and so on. Once you’ve completed all translations for this block, close the block with …. (final 4 fullstops).

For example, if you are running English and Greek then for your ‘Shipping’ page title you would enter the following directly in your website editor:

....Shipping..ΕΞΟΔΑ ΑΠΟΣΤΟΛΗΣ....

This provides the title in English then Greek, with the required markers to let the Multilingualizer know what you would like it to do.

The Multilingualizer works for ALL languages (even made up ones).

The above works in every area of your site – e.g. if you’re using Squarespace, it works for the navigation menus, for the headers, for text blocks, for image captions, for commerce product names/descriptions – anywhere at all where you would normally edit text you can use the language block format above to add translations.

entering translations11 1

How to display different images in each language

In Shopify, it’s possible to simply place your language-specific images inside the text block but in Squarespace it doesn’t quite work in every theme. Instead, add a caption to the image and enter the text [english] as your caption and the Multilingualizer will only display that image for English users. Similarly, [french], [spanish] etc – make sure you have the english names of your 2nd or 3rd languages set up correctly in your header as per the instructions below for this to work properly.

Configure your languages

This section shows you how to configure your languages. You will only have to do this once when you install the Multilingualizer for the first time. If any of this scares you, we can install the Multilingualizer for you.

The most common scenario is to have English as your first language and 1 other language as your second language. Below you’ll find a number of scenarios covered.

The only file you need to edit is the header.txt file – by default, it is set up for English and French – so if those are your two languages then no edits are required at all! Your header.txt file is part of the package you get when you buy the multilingualizer, so before you get started make sure you have downloaded it and unzipped the files.

The top of the header.txt file looks like this – the lines you need to edit are lines 9 and 15.

<!-- Multilingualizer v3.02 -->
<script type="text/javascript">
if (typeof jQuery == "undefined") {
document.write( '<script src="//ajax.googleapis.com/ajax/libs/jquery/1.7/jquery.min.js" type="text/javascript"><\/script>' );
}
</script>
<div class="languagewrapper">
<div class="language"><a href="#" onclick="languageClicked(0);">English</a></div>
<div class="language"><a href="#" onclick="languageClicked(1);">Français</a></div>
</div>
<script>
// Here you MUST USE THE ENGLISH LANGUAGE Name from this page for your defined languages (this is not displayed on screen) : http://en.wikipedia.org/wiki/List_of_ISO_639-1_codes
var mllanguages = [];
mllanguages["English"] = 0;
mllanguages["French"] = 1;
</script>

English + any other language

Once you have downloaded the Multilingualizer zip file, extract the contents somewhere on your computer.

  1. Open the header.txt file with a text editor
  2. Change your 2nd language on line 9 from Français  to whatever the display name is of your 2nd language
  3. Change your 2nd language on line 15 to the English name of your 2nd language (e.g. French instead of Français – this is not displayed to users, but it’s used to automatically set the users language based on their browser preferences and must be in English (e.g. French, Dutch, Spanish, Polish, Japanese etc) You can find the English name of your 2nd language here: http://en.wikipedia.org/wiki/List_of_ISO_639-1_codes

Your header.txt file is now ready – paste it into the header of your site as per the installation instructions below and paste the footer into the footer area and your site will be multilingual capable.

English + 2 other languages

Proceed as per English + any other language above then take the following additional steps:

  1. Copy line 15 and paste your copied line underneath onto line 16
  2. Change the language on line 16 to your third language in English (e.g. Spanish instead of Español) and change the number from 1 to 2 on this new line
  3. Copy line 9 and paste your copied line underneath onto line 10
  4. Change the language text on line 10 to whatever you would like displayed in your language selector – e.g. español for Spanish and change the number from 1 to 2 on this new line

Your header.txt file is now ready – follow the installation instructions below to install it on your chosen web platform.

German + French (or any 2 languages)

  1. Edit line 8 and change English to the display version of your first language
  2. Edit line 14 and change English to the English name of your first language
  3. Edit line 9 and change French to the display version of your second language
  4. Edit line 15 and change French to the English name of your second language

Your header.txt file is now ready – follow the installation instructions below to install it on your chosen web platform.

Unlimited Languages

There is no limit to how many languages you can have on one page using the Multilingualizer. To add extra languages:

  1. Copy line 9 to the line below it. Make as many copies as you need.
  2. Copy line 15 to the line below it. Make as many copies as you need.
  3. Modify the numbers in onclick=”languageClicked(0);” and make sure they increase by 1 on each line.
  4. Modify the numbers from mllanguages[“English”] = 0; onwards and make sure they increase by 1 on each line.

For example, for English, French, Spanish, German, Dutch you would have:


<!-- Multilingualizer v3.02 -->
<script type="text/javascript">
if (typeof jQuery == "undefined") {
document.write( '<script src="//ajax.googleapis.com/ajax/libs/jquery/1.7/jquery.min.js" type="text/javascript"><\/script>' );
}
</script>
<div class="languagewrapper">
<div class="language"><a href="#" onclick="languageClicked(0);">English</a></div>
<div class="language"><a href="#" onclick="languageClicked(1);">Français</a></div>
<div class="language"><a href="#" onclick="languageClicked(2);">Español</a></div>
<div class="language"><a href="#" onclick="languageClicked(3);">Deutsch </a></div>
<div class="language"><a href="#" onclick="languageClicked(4);">Dūtsch</a></div>
</div>
<script>
// Here you MUST USE THE ENGLISH LANGUAGE Name from this page for your languages: http://en.wikipedia.org/wiki/List_of_ISO_639-1_codes
var mllanguages = [];
mllanguages["English"] = 0;
mllanguages["French"] = 1;
mllanguages["Spanish"] = 2;
mllanguages["German"] = 3;
mllanguages["Dutch"] = 4;
</script>

Installation Instructions

Below are guides for each of the major platforms using the Multilingualizer as well as a generic guide if your platform is not covered here. Before installing, configure your header.txt file to whichever languages you wish to use with the guide above.

Shopify Installation

  1. Click ‘Themes’ on the left hand side menu
  2. Click the elipses (3 dots) in the top right hand side, then click ‘Edit HTML/CSS’
  3. Under ‘Layouts’ open ‘theme.liquid’
  4. Open the ‘header.txt’ file and paste the contents after the opening <body> tag in the theme.liquid page
  5. Open the footer.txt file and paste it before the closing </body> tag in the theme.liquid page

Squarespace Installation

  1. Click the cogwheel to access your settings
  2. Click ‘Code Injection’
  3. Paste the header.txt file contents into the header area
  4. Paste the footer.txt contents into the footer area

Multilingualizer Big Commerce Installation

  1. Click ‘Design’ in the top menu
  2. Click Edit HTML/CSS
  3. Scroll down on the top left window ‘Panels in template’ until you find ‘footer.html’ and click that
  4. Paste the header.txt and footer.txt contents to the very bottom of your footer.html file

Multilingualizer installation on other websites

If you’re using WordPress, Opencart, Wix, Weebly, the Yahoo Store, Volusion, 1ShoppingCart, X-cart cloud, 3dCart, PinnacleCart or any other e-commerce platform or website platform which allows you to upload/edit your own HTML and Javascript then this program will work for you. We’d appreciate any feedback so we can add installation instructions for each of these platforms.

Unfortunately, this Multilingualizer will not work on Etsy, because Etsy doesn’t allow users to customise their HTML and Javascript.

The steps for installing on other websites:

  1. Paste the contents of the header.txt file either after the <body> tag or before the </head> tag
  2. Paste the contents of the footer.txt file before the </body> tag

Customizing Appearance

You can choose where to put the language selectors, how they look and also the splash loading screen – this can be an opportunity to build brand or you can just have it white as the Multilingualizer loads (takes about 0.5s).

Moving the language selector into your menu

The language selector allows your website visitors to change the languages you’ve made available to them. By default it is positioned top right. You can instead place it directly in your websites menu system.
Simply add a new menu item as an ‘external URL’ and for the URL enter the following instead of a web address:

javascript:languageClicked(0);

or

javascript:languageClicked(1);

and so on.

To remove the language selector from the top right once you’ve added the options to your menu, remove lines 7 – 10 of your header.txt file – the languagewrapper div.

Use flags instead of text to select languages

On lines 8 and 9 (and onwards if you have more than 2 languages) find the display text (e.g. English and Français) and replace the text with an image tag.

If you have uploaded your flag image to yourdomain.com/english.png then you would edit line 8 to read as follows:


<div class="language"><a href="#" onclick="languageClicked(0);"><img src="http://yourdomain.com/english.png" /></a></div>

Change language AND change page

Create a URL link in your menu and enter the following instead of the URL:

javascript:changeLanguageAndMove(0, '/');

This will switch to language 0 (whichever you have set as language 0) and move to your home page.

or

javascript:changeLanguageAndMove(1, '/specific-page/');

This will switch to language 1 (whichever you’ve set as language 1) and move to /specific-page/ on your website.

Other appearance customizations

Locate the <style> tags and you can edit the top: value, the background-color: value, the color: value to edit the appearance of the Multilingualizer.

Example changes to the style to alter appearance/location of the language selector:

(to move the language selector you need only edit the .languageselector CSS)


TOP LEFT (default)
.languagewrapper {
position:fixed;
top:0;
left:0;
z-index:999999;
background-color: black;
padding: 2px;
}
TOP RIGHT
.languagewrapper {
position:fixed;
top:0;
right:0;
z-index:999999;
background-color: black;
padding: 2px;
}

TOP LEFT BUT NOT STICKY
.languagewrapper {
position:absolute;
top:0;
left:0;
z-index:999999;
background-color: black;
padding: 2px;
}
TOP RIGHT BUT NOT STICKY
.languagewrapper {
position:absolute;
top:0;
right:0;
z-index:999999;
background-color: black;
padding: 2px;
}

You may edit the other CSS to alter the appearance – e.g. color, background color etc.

Troubleshooting Guide

If you have any difficulties, check these troubleshooting tips to get the new multilingual features of your site working.

  • Ensure you have the script installed as per the instructions on this page
  • If you are using Squarespace, the translation is switched off when you are in the editor and when you are on the squarespace domain for your website. View your website through your public facing domain name and the Multilingualizer will work as expected.
  • If you are using Big Commerce or Shopify, you may need to delete the lines that load jQuery if your theme already loads jQuery.  If the Multilingualizer is not working on your Shopify or Big Commerce site, deleting lines 2 – 6 (the script tags which load jQuery) will help you
  • Cover pages in Squarespace are treated as completely separate pages and don’t have a copy of the footer code. Please click the cogwheel for the cover page->advanced then paste the footer.txt file into your cover page to use the Multilingualizer on them

Did we miss something?

If there’s something we didn’t cover, or haven’t covered quite right – ask your question below and we’ll answer ASAP.

89 Comments

  1. Sarah
    February 2, 2016 @ 3:45 am

    Hi, This is a pre purchase question. Does multilingualizer translate checkout text for shopify theme? I am using https://themes.shopify.com/themes/blockshop/styles/deli

    If not shopify, does it work on wordpress checkout text?

    • Dave Hilditch
      February 2, 2016 @ 9:06 am

      Hi – it doesn’t and can’t translate the checkout page because the checkout pages are not in your store (they’re at https://checkout.shopify.com). Instead your user will see the product name in both languages. It translates the text everywhere else.

      Note: There is NO PRODUCT that can translate the checkout pages – this is because it would break PCI compliance – see here for more info: https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/script-tags-in-checkout-111988

      With WordPress – YES – it can and will translate the checkout pages. This doesn’t break PCI compliance if you are using an external payment provider – e.g. PayPal – note that it won’t be translated on PayPal so a similar problem – at the point when money is being taken, we can’t translate the text on the page.

  2. Sam
    February 19, 2016 @ 9:40 pm

    When I try to add a video in squarespace (via code block or video block), it seems to mess up the multilingualizer (both languages show up at the same time). Ideas on why that’s happening?

    • Dave Hilditch
      February 22, 2016 @ 10:16 am

      Hi Sam – this must be an old version of the Multilingualizer. There were some issues in the past with Javascript compatibility which video players, for example, use. If you can wait until tomorrow, you will receive an email with access to a new site for the Multilingualizer which will give you access to the latest version of the code and an easy way to customize it etc.

      • Sam
        February 24, 2016 @ 7:26 pm

        Hi Dave, did you release the new version yet?

        • Dave Hilditch
          February 25, 2016 @ 1:01 pm

          Hi – no not yet! I’m trying my hardest to get it out today. Taking a little longer than anticipated – just some final tweaking to make it super super easy to install.

  3. Steve McGee
    February 22, 2016 @ 6:17 am

    In the instructions for getting rid of the default language buttons, for replacing them with external links from a menu, it says to remove lines 7-10.

    In my squarspace site those lines are just //notes…

    If it’s the ‘language wrapper div’ it seems it would be lines 18-43, as arranged by Squarespace’s Footer field.

    (probably have to leave that, right?)

    .languagewrapper {
    position:fixed;
    top:0;
    right:0;
    z-index:999999;
    background-color: black;
    padding: 2px;
    }
    .languagewrapper .language {
    float:left;
    }
    .languagewrapper .language {
    display:block;
    }
    .languagewrapper .language.active {
    display:block;
    }
    .languagewrapper .language.active a {
    color:white;
    font-weight:bold;
    }
    .languagewrapper .language a {
    padding:2px 5px;
    text-decoration:none;
    color:white;
    }

  4. Steve McGee
    February 22, 2016 @ 6:23 am

    This is what I have for line 7-10 in my header now:

    // this part is required in order to set the language automatically on behalf of the user
    // remove it if you don’t want the language to be automatically set
    // Please use the English language versions of the language name. The numbers you should enter start at zero for your first language then increase from there.

    • Dave Hilditch
      February 22, 2016 @ 10:14 am

      Hi Steve – if you can hang on one more day, I have a new configuration system coming out either today or early tomorrow morning which will give you a REALLY EASY way to configure the Multilingualizer. Basically, it asks you which platform (Squarespace, Shopify etc), which languages you want and then guides you through customizing the language selector.

  5. Steve McGee
    February 22, 2016 @ 3:18 pm

    Awesome!
    I can wait. I actually just tried some stuff that seemed to make the most sense and it worked – probably like a broken clock…

    Look forward to the update!

  6. Richard
    February 23, 2016 @ 12:14 pm

    hi, just purchased multilingualizer as I am changing my website over to squarespace – I am not longer on a trial, have entered the code correctly, though am not seeing the language change. perhaps I am still on the squarespace domain, how do I change that. sorry for the lame question btw
    rick

  7. ola oleszak
    February 23, 2016 @ 12:51 pm

    Hello Richard, can you please send us your URL?

  8. Richard
    February 23, 2016 @ 12:55 pm

    https://rick-vines-kmcf.squarespace.com apparently, thanks

    • ola oleszak
      February 23, 2016 @ 1:07 pm

      Richard could you please send me an invite to your website? Sent you an email already. Thanks

  9. Bahram
    February 24, 2016 @ 2:17 pm

    Hey Dave. I hope you’re well.

    I have configured and copied the header.txt and footer.txt but my site in squarespace simply doesn’t load and just says ‘Loading…’. I got rid of the loading… page per the support instructions, but then the style of the pages were messed up and didn’t load properly. I then deleted all of the styling in the header.txt and everything loaded well, but the translation didn’t work.

    I have retraced my steps and carried this out a number of times now. But I think it’s not working for me for some reason.

    I am sure it must be my fault and not your script but I just couldn’t get it to work per the instructions.

    • Dave Hilditch
      February 25, 2016 @ 1:02 pm

      Hi Baghram – if you check http://www.affiliatewebdesigners.com/multilingualizer-support/ there are some troubleshooting tips in there. If you reply to the order email you received along with your web address, I can take a look and tell you what needs doing. Will be a simple fix I’m sure.

      • Maximilian Mueller
        March 5, 2016 @ 11:36 am

        Hello Dave,

        I have a similar problem. I first only saw the Loading page. I removed out of this script the wrong URL:
        if (window.location.href.indexOf(‘wallum.eu’) < 0) {
        document.write('’);
        }

        Now I have see on the top right corner “English Deutsch” but it doesn’t translate on the test page … If you follow the URL you won’t see it as it is on a duplicated theme in preview mode …

        I red the instructions carefully and followed them. I changed the languages and I added the // pattern to the title and ….English..Deutsch…. as content to the page http://www.wallum.eu/pages/test but it seems it’s not working. Do you have an idea?

        Thank you for your help.

      • Maximilian Mueller
        March 5, 2016 @ 3:51 pm

        I’m having the same issue!

        I removed the wrong URL from this snippet:

        if (window.location.href.indexOf(‚www.wallum.eu‘) < 0) {
        document.write('’);
        }

        Now the Loading page is gone, the two languages selectors are in the upper right corner but it doesn’t change the language. On a test site I added the ….English..Deutsch…. and English//Deutsch pattern. Please advise.

        • Dave Hilditch
          April 5, 2016 @ 11:34 am

          You need to copy the code without errors and then visit the site LOGGED OUT. If you are logged in it wont’ kick in so you can actually edit all texts.

  10. Bahram
    February 25, 2016 @ 11:18 am

    This has now been resolved on a brand new template. Thank you. On Squarespace, I am thinking of only putting the header code on specific pages where I want to have multiple languages in order for the language navigation not to be visible where it’s not necessary. That will also allow me to only include the languages which are actually being used on those pages.

  11. Michael
    March 2, 2016 @ 1:47 am

    Hi Dave,

    I have v2.4. I’ve been trying to do the install on a Squarespace website, and while the tool works for translating content, I can’t seem to get the Squarespace extension to work so that it translates the hard-coded text. I’ve followed the instructions on the code file as well as the YouTube tutorial and I can’t see what I’m doing wrong.

    In previous posts you mentioned a new version coming out with an easier installation. Has it come out yet? And if so, could you please send it to me?

    Thanks,
    Michael

  12. Vahid
    March 2, 2016 @ 5:37 pm

    Hi Dave! Thanks for the awesome job. Multilingualizer survived my website.

    My website, http://www.vahidmortezaei.com is on Squarespace and I use Forte template and now it’s bilingual. There are few problems to be solved:

    – One of the Gallery pages totally stock and It doesn’t slide: http://www.vahidmortezaei.com/muotoilijan-aamiainen/cucumber-canape
    – Arrows for sliding the galleries (on the two side of the all gallery pages) disappeared.
    – I would like to have a cover page as home page, which visitors can choose the language at the beginning. Is it possible to have two unique urls for EN and FI?
    – In Folder pages like here: http://www.vahidmortezaei.com/about/company/
    I couldn’t make the title of the subfolders, bilingual. What should I do?

    – I changed the position of the language wrapper. I wonder how can I decrease the space between EN and FI on the same background?

    Thanks!

    • Dave Hilditch
      April 5, 2016 @ 12:23 pm

      If your gallery is stuck, please use the latest version of the code – it has full compatibility with all JavaScript-based elements on your theme.

      Use CSS to decrease the space between EN and FI.

      For your cover pages in Squarespace, you need to add the Multilingualizer code to these separately as Squarespace treats them like a separate website.

      Arrows don’t disappear in the latest code.

  13. Lori
    March 16, 2016 @ 4:44 pm

    Hello! Does this work for all sections on Shopify (product descriptions, names, blogs, headings, page titles, etc)? For the checkout, will the product name show up with the dots?
    Thanks!

  14. Valérie Dionne
    April 6, 2016 @ 12:22 am

    Hi, I tried since last saturday the free trial of Multilingualizer. It works well at the beginning, so I buy the two languages version.

    First question: Have I to install a new code when I move from the free trial to the real version after the payement?

    Second question: some troubleshooting happens since yesterday. Sometimes, element in French doesn’t appear when the English version appears. You can see the problem at this link. English version with navigation title, and the title of the first blog, but with French version, no navigation bar and no title: http://www.perifmedia.com/limmedia/#

    I need your help to adjust it,

    Thanks

    Valérie

    • Dave Hilditch
      July 5, 2016 @ 1:38 pm

      Hi – replace your code with the latest version and it will run automatic updates in future. I’m aware of a bug affecting your site and the hiding of images – I’m aiming for a fix for this today

  15. ola oleszak
    April 6, 2016 @ 12:49 pm

    Hello Lori, apologies for late reply. We can’t translate product names on the final checkout page checkout can’t be translated anywhere, it would break PCI compliance. Other multilingual solutions have the same problem). But the cart gets translated and everything else. Is there anything else we can help you with?

  16. Enrico Mingiacchi
    April 7, 2016 @ 4:15 pm

    Guys, regularly purchased Multilingualizer on Feb. the 9th, 2016.
    As you can see on the website, http://www.hotelsirenettaroma.com , choosing any language but the first creates a mess, but only in the text area, headers and page titles are translated correctly.
    It all started when I added more languages (French, Spanish, German and Russian) to the existing two (Italian and English).
    Searched and deleted any fancy quotes, checked the code several times, deleted German and Russian, but nothing seems to work.
    The platform is Squarespace.

  17. AJ
    April 7, 2016 @ 4:26 pm

    Hi Dave, been using Multilingualizer recently, and most of our website is almost translated to Chinese. Thanks for creating such an easy solution for those of us who need to translate our website to another language.
    Just a quick question. What is the website link that we need to give out if we want to have our visitor came straight in to the language they preferred? Ie. Chinese language in our case. Here’s our website if you don’t mind to take a look. htp://www.birdnestoutlet.com

    Thanks much

  18. Valérie Dionne
    April 8, 2016 @ 12:34 am

    Hi, I would like to know how to preserve icon like youtube, facebooke, home, search form on my navigation bar, cause since I add multilingualizer code, theses icons desappeared.
    Thanks

    • ola oleszak
      April 10, 2016 @ 3:47 pm

      Hello Valeire,

      Please reply to my email – I will be happy to help. Ola

  19. Valérie Dionne
    April 8, 2016 @ 11:45 pm

    Hi, I buy recently your Multilingualizer… why my comment doesn’t appear on the list? I let a comment yesterday and the day before… it was waiting for moderation and after it desappeared. Do you offert some support or not? What is the way to have a answer and some help?

    Since I install Multilingualizer, the links widget on my navigation bar doesn’t appear when I open my web site with Chrome or Safari, but it’s ok with Firefox. I have to resolve the problem for all browser.

    Thanks

    • ola oleszak
      April 10, 2016 @ 3:54 pm

      Yes we do offer support Valerie. My apologies I’m away and I’m trying my best to answer all emails. Please check your email – Im more than happy to help

    • ola oleszak
      April 10, 2016 @ 4:33 pm

      Valeire, could yo please provide URL for your website?

  20. Valérie
    April 10, 2016 @ 2:02 am

    I buy multilingualizer April 3, and it’s still processing… now my free week is ended, and my site not working at all, it’s all bilingual on the same page, like if it’s on admin view… please help me to know if it’s possible to have a fonctionnal version of your code or not ?

  21. Vid
    April 12, 2016 @ 11:03 am

    Hi Dave,

    I have bought Multilingualizer and have issues displaying index pages on some devices/browsers.

    Index pages are displayed in iOS Safari on iPhone, but are not on iOS Safari on iPad Pro. It also doesn’t work on OS X Safari (except when we shrink the page to the size of a phone, then it starts working.. this is probably connected to mentioned JavaScript error you have in your codebase)

    Please see screenshot of the error below:
    https://flycom.squarespace.com/s/Screen-Shot-2016-04-07-at-91853-AM.png

    Can you please provide some info on what could be wrong. I can locate the content behind but it’s just not displaying.

    Thank you.

    • ola oleszak
      April 12, 2016 @ 11:37 am

      Hi Vid,

      Upgrade is due tomorrow and it should fix it. Please bare with us. I will let you know when its ready. Thank you. Ola

      • Vid
        April 13, 2016 @ 8:24 am

        Thank you Ola.

        Please let us know as soon as you know something.

        Thank you.

      • Vid
        April 19, 2016 @ 1:53 pm

        Hello Ola,

        Has there been any progress in fixing the display on OS X Safari and iOS Safari iPad Pro?

        Please let me know.

        Thank you

        • Allie
          March 1, 2017 @ 7:27 pm

          Hi guys. I’m having the same issue – index pages are only displaying the first page and not the two underneath it on Squarespace Hayden template. Is there an update on this? It’s quite urgent. Many thanks.

          • Dave Hilditch
            March 1, 2017 @ 11:21 pm

            The update has been deployed. The template changed to using divs for the menus – we have implemented and deployed a fix.

  22. Ulrich
    April 21, 2016 @ 5:35 pm

    Hi Dave and Ola,

    multilingualizer works fine on my website.

    Now I wanted to include the European Cookie Consent Notice and found this code on the internet:

    window.cookieconsent_options = {“message”:”This website uses cookies to ensure you get the best experience on our website. | Diese Website benutzt Cookies, um sicherzustellen, dass Sie die beste Erfahrung auf unserer Website machen.”,”dismiss”:”OK”,”learnMore”:”More info”,”link”:null,”theme”:”dark-bottom”};

    I have tried several versions of ….English..German… but nothing worked. The version above displays the notice in English and German simultaneously.

    What code do I need to display the notice separately for each language?

    Thank you

  23. Marise Provencher
    April 30, 2016 @ 1:46 am

    How should I enter text in squarespace excerpt?
    The 4 dots at the beginning should be on its own line or on the same line as text?
    Thanks

  24. mark
    May 11, 2016 @ 2:44 pm

    Hi, we purchased Multilingualizer a few days ago to install on squarespace.
    Language selector works great, but i couldn’t find the squarespaces extension script for hard-coded text translation in ‘my account’ where i got the MLZR script from. You tube video mentions a .zip file, couldn’t find that either. Would you please direct me to the ressource?

    Thanks

  25. Mark Dawson
    May 11, 2016 @ 5:30 pm

    Hi Dave,

    Thanks for the quick chat, I just spoke with you on the phone regarding the hard coding being translated on one of the new square space themes.

    We are using multilingualizer with squarespace and the Brine template.
    Copied the header script from ‘my account’ section of multilingualizer and installed it to squarespace and got it working.
    Blog dates and other hard-coded text are not getting translated.
    From reading in support and comments as well as the youtube videos, there seems to be an extension that needs to be installed in the footer section of the code injection.

    Is this still the case and where could we get this extension script?

    Thanks a lot Dave, we appreciate your time and if you could please replyall to the email, or let me know if you would like me to call back.

    Cheers,

    Mark

    • Dave Hilditch
      July 5, 2016 @ 1:35 pm

      The extensions script is available over on http://www.multilingualizer.com – click on the support page and you’ll find the extensions script in there. It’s configurable so you can add extra translations for blocks of text if your theme has some extra text the standard script misses.

  26. Marise
    May 12, 2016 @ 12:13 am

    Could the 3 dots (ellipsis) cause any problem to determine the language?

    • Dave Hilditch
      July 5, 2016 @ 1:34 pm

      Not on their own – there is a problem if you enter the 4 dots or copy and paste them from another editor and that editor has converted 3 dots to a single ellipses character.

      If this is a problem, use the latest version and you can change the 4 dot marker to whatever you wish to delimit your language blocks.

  27. Erien
    May 14, 2016 @ 7:08 am

    Greetings,

    May I know if this application works with WIX platform. I noticed your article mentioning WIX but I can’t help but notice that there are no/not many discussions pertaining the use of Multilingualizer on WIX.

    Thanks.

    • Dave Hilditch
      July 4, 2016 @ 4:19 pm

      I had early reports of it working on Wix, but I have not tried it myself. I believe from reading on Wix that Javascript uploads are now contained inside an iframe – if that is the case, it won’t work. I may produce a dedicated Wix plugin in future.

  28. Mark Dawson
    May 16, 2016 @ 4:08 pm

    Hi Dave,

    We are using multilingualizer with squarespace and the Brine template. Copied the header script from ‘my account’ section of multilingualizer and installed it to squarespace and got it working. Blog dates and other hard-coded text are not getting translated. From reading in support and comments as well as the youtube videos, there seems to be an extension that needs to be installed in the footer section of the code injection.

    Is this still the case and where could we get this extension script?

  29. Marise
    May 20, 2016 @ 12:55 am

    How could I get the Squarespace extension code to translate the hard-coded text.?
    Please send me the code.

    • Dave Hilditch
      July 4, 2016 @ 4:16 pm

      Please visit http://www.multilingualizer.com for support

      • Michelle
        October 20, 2016 @ 8:56 am

        Hi Dave,
        I am a little confused and have searched the forums to try and a clear explicit answer until I’m dizzy without avail… This is a pre-purchase question. I understand that I will have to manually do the translation for each language however, do i have to translate
        a) Just the content boxes i.e. the product descriptions, details on the homepage and Multilingualizer will automatically translate the menu headings i.e. Home; About Us; Our Collection etc or
        b) I will have to translate everything content and headings?
        Also if i must translate the menu headings (as described above) will the translations be copied to all my website pages i.e. The menu headings appear on every page at the top and sometimes also on the left hand side. Or will I have to translate the menu headings for every page on my website? Look forward to hearing from you. Thank you for your help.

  30. Daniel
    August 17, 2016 @ 3:49 pm

    Hi, on Squarespace i have a cover page with two buttons for language selection. How to I connect the buttons to the multilingualizer so that if i press button for language A on the coverpage Ithe site is only shown in that language?

    • Dave Hilditch
      February 19, 2017 @ 6:09 pm

      You can add ?lang=de or ?lang=fr or ?lang=en to any URL – so just enter whatever URL with the language added to your buttons

  31. Mats
    September 27, 2016 @ 5:30 am

    How do I add sites to my multilingualizer account? I have lisence for 5, but only one visible in the dashboard. There are no add site buttons or links.

  32. David GOSSELIN
    September 28, 2016 @ 11:16 am

    Hi !

    This is also a pre-purchase question after some I’ve already asked to Dave

    I’ve changed my mind and I would like to use this french platform
    https://www.exagon-concept.com

    ( Java Script is enabled so I think it will be OK according to my readings but… we never know )

    Will the MULTILINGUALIZER work without any problem on this platform ?

    Other little thing : When I will buy the tool my website of course will not be finished and I will have to buy domain(s) to connect to Exagon

    Question : do I have to wait to get final domain or can I start with Multilingualizer on my Trying period and I will be able to input this later ? ( I will buy only one site license )

    If you can answer before Friday (Midnight I guess) that’s the top

    Thanks anyway for your help

    Best Regards Have a good day !

  33. Vincent
    October 6, 2016 @ 3:17 pm

    Since I use your script my home page is very very very lagging!!! It uses parrallax scrolling and all the image are jerky when I scroll because there is text on it that needs to be translate. Please fix this or refund me because my costumers can’t properly view the page!!! I commented everywhere but no ones is answering!!! Please get a proper way for us to contact the support, this is ridiculous.

    Here’s my page: https://vincent-bouillon-m5y3.squarespace.com

  34. Yasmin Harper
    November 4, 2016 @ 11:26 am

    Hi, I’ve just sent you an email as I cannot access my account on the Multilingualizer website, and therefore cannot ask you a question there. Please can you answer my email a.s.a.p. and send me a link to reset my password so that I can access my account? Thanks.

  35. danielmoisan
    January 11, 2017 @ 5:21 pm

    Hello,
    I am familiar with Mutilingualizer since 2014-15, got the updates, and everything is perfect so far.

    I only ran into a problem since I started changing my Squarespace Gallery pages within an Index for regular pages in an Index.

    The code works great on all pages. But I have found it does not work well in Regular pages that are placed in an Index page (loads after 5 to 10 sec). Although If the page is not within the index it works perfectly.

    I have tested all the possibilities and search for answers, this was my last resort.

    This can be easily tested in SS by creating an Index page with regular pages within.

    Thanks!!
    Daniel

  36. danielmoisan
    January 11, 2017 @ 5:37 pm

    I am willing to purchase any updates I have missed. My last version dates from sept 2015.

  37. danielmoisan
    January 11, 2017 @ 7:03 pm

    Problem solved with new update! thank you! thank you! thank you! AWESOME!!!

  38. danielmoisan
    January 11, 2017 @ 7:54 pm

    Actually, it is not solved, but it loads quicker.

    Try it for yourself, Create an index page, create a page inside that index add Text in block and test.

    There is still a small lag on these pages. On the rest it is great!

  39. Nina
    April 21, 2017 @ 8:33 am

    Hi
    I want to buy Multilingualizer but before I do I would really like to know if it works within a code block in Squarespace? I’ve seen that it can translate hard coded text within eg. a contact form, but can it work in the code block and or the mark-down block?

  40. Michea
    March 13, 2018 @ 6:17 pm

    Hello. An analytics question.
    How can i know how many readers watched my page in a language or in another?

    We are using multilingualizer on squarespace.
    Thank you for your great support.

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